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Custom Color Set
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66,591 Verified Client Reviews |
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Dried out my hair, didn't cover grey, color washed outI didn't like this, it totally dried my hair out, didn't cover my grey, and color washed out in less than two weeks, had to go get it cut very short. 24 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsSusun - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. |
I Hate the colorDon't bother writing a detailed explanation of your hair color needs and wants. They don't read them. I explained that my hair color was not represented in the first step. I'm a true Strawberry Blonde. My hair looks hideous! It's light brown! No where near the deeper Strawberry Blonde that I wanted! I'm so ashamed to look like this. I seriously hate this color!! I'm very upset!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not happy with the outcomeDid not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not for meAfter this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out. I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great product!Love this product! Design your own color and have it delivered to your door with clear and concise directions and everything you will need to get the perfect color. You can also tweak your color before each reorder and the color lasts longer than any product your can buy at your local store. 0 of 0 people found this review helpful. Did you? |
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Love love loveOh how I love the product. I enjoyed dealing with customer service. Gray coverage. 👍 0 of 0 people found this review helpful. Did you? |
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First time userI really appreciated the personal emails to garentee my color. The hair color itself was excellent. 0 of 0 people found this review helpful. Did you? |
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Such a wonderful kit especially for the priceI loved this kit!!! Not only did it come with everything I would need, the personal touches made it feel so special. Totally recommending this to everyone I know. 0 of 0 people found this review helpful. Did you? |
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Best hair colorI have been having my hair colored professionally, very expensive. I colored my hair myself with no problems I have had so many compliments. My hair is beautiful. 0 of 0 people found this review helpful. Did you? |
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deanaLiked the color looks great 0 of 0 people found this review helpful. Did you? |