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Custom Color Set
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66,591 Verified Client Reviews |
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Didn't cover, stained skinI can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No customer service!After believing that this was 'custom' color, I sent in a question just to receive what THEIR idea of service is, which was an email that was boilerplate for any number of customers. Nothing at all was personalized! 0 of 0 people found this review helpful. Did you? |
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Not my colorColor was too dark, my fault. Next one too red and both not enough gray coverage. Spoke to colorist who is working with me to reach my goal. 0 of 0 people found this review helpful. Did you? |
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Color Needs AdjustmentThe darkness is good but still too much red tone and not enough lasting gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great decisionI love my new color. I get compliments all the time. Glad I changed to esalon. 0 of 0 people found this review helpful. Did you? |
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PerfectI had one inch of gray outgrowth and it covered well. Plus my previous highlights from months ago popped through! 0 of 0 people found this review helpful. Did you? |
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The best color!Coverage is excellent I love the color and it's so easy to use. 0 of 0 people found this review helpful. Did you? |
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PERFECT COLOR FOR ME....:)I LOVE MY COLOR 0 of 0 people found this review helpful. Did you? |
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Good natural-looking colourEasy to apply and left hair looking healthy and shiny. Loved the colour mix. 0 of 0 people found this review helpful. Did you? |
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Just like the salonThe service is amazing, color is conditioning, not brassy and easy! 0 of 0 people found this review helpful. Did you? |