|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
Great Hair color!I like the color very much! Color is rich and even. 0 of 0 people found this review helpful. Did you? |
|
ColoristExcellent communication with my colorist... resulting in perfect results! 0 of 0 people found this review helpful. Did you? |
|
Is perfectI love it my hair is perfect i found finally a good hair color 0 of 0 people found this review helpful. Did you? |
|
An intelligent box for womenHere I have a thoughtfully packaged treatment for my hair. It is self explanatory, expresses care and best of all my hair feels wonderful and natural after the shampoo and conditioner. Happy. 0 of 0 people found this review helpful. Did you? |
|
Hair ColoringI am really glad I tried this. I will continue to use this. Excellent customer service! 0 of 0 people found this review helpful. Did you? |
|
Covers my greyI love everything about this product. It doesn't have a strong chemical smell like so many hair colors. The shampoo helps extend to color. 0 of 0 people found this review helpful. Did you? |
|
Perfect hair colorEveryone asks who colors my hair 0 of 0 people found this review helpful. Did you? |
|
Not the same as I've been getting previously.This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinnette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
TOO DARKI wanted a reddish blond. This is too dark and I have a second package of the same color. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAdrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Color did not stayI found the color did not stay. It washed right out especially where my gray is and faded terribly. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |