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Custom Color Set
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66,655 Verified Client Reviews |
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color faded by the first washI really liked the color but it faded way to quickly. One of the good things about this product is that it didnt have a strong smell to it when i applied it. I followed the directions and just put it on my roots first then added it to the rest of my hair and the roots were darker then the rest of my hair. 1 of 1 people found this review helpful. Did you? |
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Too complicatedI am sorry I do not believe this product to be for me. The difference in part 1 and 2 being too hard to handle. The shampoo smelled great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
custom hair colourI had such high hopes for this hair colouring Sorry to say I was dissapionted the change in my hair was non exsistent it covered my grey hair slightly but not to make me try it again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not happyNo grey coverage, still very flat looking. VERY disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Too DarkThis "light" blonde was waaay too dark. I followed the directions precisely and my hair came out darker than it was before. It even darkened my blonde highlights! The only silver lining...ironically, I was worried it would be too light, so at least I can go to my hairdresser to add some light back in. This was my attempt to do something more affordable, but it did not come out right. I will say this...it looks natural...just too plain and mousy for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Like it but need a second try to make sureThe gray didn't cover as well as I would have liked but I don't know if it's because of the color or because I didn't apply enough color to the roots. Need to try again before I decide for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not what I expectedThis worked great on my girlfriend, but after two attempts I'm still brass not blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonja - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Glad I added the red.The shampoo was different and great! 0 of 0 people found this review helpful. Did you? |
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Compliments!!!Everyone loves this color for my hair, including my hairdresser. It fades naturally and is just right for the amount of gray in my hair (quite a bit). The blonde color is made especially for me and it works. 0 of 0 people found this review helpful. Did you? |
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I am new to dyeing my own hairI love the personalization of this entire experience -- makes me feel very special! I also like how responsible the staff is in making certain I am happy. This first batch was a little dark and didn't cover the grey, so the team is now working on a new formulation for my next shipment. Really awesome group of people. 0 of 0 people found this review helpful. Did you? |