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Custom Color Set
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66,591 Verified Client Reviews |
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Love this demi colorI use the demi color so it washes out naturally over time. They matched my color perfectly with just a picture. My hair holds color and chemicals a bit longer, but I can go 2-3 months or longer especially when I remember to use color safe products. 0 of 0 people found this review helpful. Did you? |
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Better than store bought!Lasts longer! 0 of 0 people found this review helpful. Did you? |
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ColoringDid a great job on my roots considering they only had little to go on! 0 of 0 people found this review helpful. Did you? |
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SimpleI am a former Cosmetologist and this process could not get any simpler! 0 of 0 people found this review helpful. Did you? |
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Choose wisely...Okay, so first, I've never had color last this beautifully, and for that reason alone I love this product. However, I was a little bummed, my hair didn't seem to match as well to the coppery color I had hoped for. Don't get me wrong, the color was still nice, but it looked more auburn than copper. I am looking for that gorgeous, carroty, coppery hair, and while I thought I had chosen carefully enough, it just wasn't quite there. A little trial and error. But still, for the way this stuff lasts, I'm more than happy to try a few times! 0 of 0 people found this review helpful. Did you? |
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BEWAREI will start by saying I loved the hair color. It did what they said it would do and it is an excellent product. Unfortunately, that is the least of your problems here. I received an email for a promotion for their hair care products. It seemed like too good a deal and you know what they say - and in this case it is very true. I ordered the promotional items (a deal involving purchase of 3 of their shampoos, etc) and they were immediately shipped. Within 3 days they also shipped my hair color order WITH DUPLICATES OF THE 3 ITEMS PURCHASED ON THE PROMOTION BUT AT FULL PRICE! I haven't even had a chance to try the products yet, so absolutely don't want to pay $45 for something I'm not even sure I will ever use. I called to inquire how eSalon would take care of this problem and encountered the rudest customer service rep ever. She didn't seem to know how to do her job to begin with - she let me try to explain the problem without even asking for my name, order number, etc.. Then when she realized she didn't have any idea what I was talking about, she got my info and we started over. She looked at my account and promptly announced that I had ordered the items twice. Once on promotion and once to be shipped with my hair color. Um, no. Why would I do that? She proceeded to speak to me condescendingly as if I were of VERY limited intelligence. She ended up telling me to send the product back which would be fine, except I did not expect to pay to ship something back I didn't order to begin with. I asked for a postage paid return label. Her response, after a sigh, was to explain to me as if speaking to a toddler that I should just take it back to the post office. When I pointed out that the post office would not ship something for free just because I asked them to, she gave another long-suffering sigh and told me to write "Return to Sender" on it. She then elaborated as if I wasn't quite smart enough to grasp the concept. NEVER AGAIN. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWhile we're happy to hear you love the color and it did what we said it would do, we’re so sorry to hear about your customer service experience. We apologize for any confusion caused as a result of being enrolled in both The Match-Up (under a promotional offer) and the Hair Color Plan with hair care products at the same time. We’ve left a message and welcome the opportunity to speak with you further to better assist you. |
Worse than box dyeFollowed the directions as listed. My hair looks NOTHING like the color I selected. It's super dark and uneven. I have a lot of breakage. Very unhappy with this purchase. Will never buy again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Was niceWould like a little bit lighter 0 of 0 people found this review helpful. Did you? |
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Not what was expectedThe color made my hair darker than its original color. I ordered a copper burgundy and there was no copper or burgundy in my hair when it was all done. My hair is a dark brown almost black. My grays did get covered however. Its very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabras - We're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorColor has great staying power, color was too dark, i have long hair, half way through, application color grew real dark and I was applying very fast!! otherwise color lastes and my hair was very soft!!! 0 of 0 people found this review helpful. Did you? |