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Custom Color Set
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66,637 Verified Client Reviews |
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Hair color reviewI wanted this to work out; however, this was the first time in all my years of coloring my own hair that it did not cover my grays. Bummed because I was going in the next day to have my stylist put highlights in and she then had to do another color to darken my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I wasn't even able to use itWhen I got the product, I opened it and it was spilled all on the inside. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We're sorry that your most recent color arrived damaged and that you were unable to use your custom blended hair color. We have credited your account with one complimentary hair color credit. Your next order is on us! |
First mishapColored my hair as always. Except once I dried it and went to style it, it was brassy reddish, burgundy. Usually esalon is right on. I had to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color no where near as describedI haven't dyed my hair in years. I have medium boring brown hair. I ordered dark brown violet. It said it should be dark brown with a hint of purple. It's RED. Clearly red. Which sadly isn't flattering on me. Will try for darker color to cover it up. Sigh. I was so excited too! EDIT: Customer service is amazing. They responded immediately and politely. My color was reformulated and sent to me quickly. It was PERFECT. My experience with this company is that the employees are so patient and attentive and professional. Something often lacking in today's society. Definitely recommend! 1150 of 1195 people found this review helpful. Did you? |
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Great ColourFirst time and loved it thank you 0 of 0 people found this review helpful. Did you? |
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Great productLove how my hair feels after the color 0 of 0 people found this review helpful. Did you? |
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Excellent product and service!Excellent product; Color is perfect and quality that lasts. Customer service is wonderful. I needed to preorder a large quantity for extended travel and I was accommodated with ease. Thank you. 0 of 0 people found this review helpful. Did you? |
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EasyThis is the first time I have ever colored my hair myself. I wanted to try out this product to allow me to color my hair when I have time, at an affordable price. The packaging came within two days, easy instructions, loved the wipe to clean up color around my face lol. I was so impressed how even my color turned out. My hair does feel a little dry. Love this product! 0 of 0 people found this review helpful. Did you? |
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best coloring system out thereI like that I can tweek the color to get just what I want, and It gives my hair a nice texture, not dry and rough 0 of 0 people found this review helpful. Did you? |
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The Color is PerfectionMy custom hair color provides coverage to even the stubborn grays at my crown. If I have my hair professionally colored, my all-one-length hair shows regrowth/gray on my crown after 1 week. eSalon has found a way to provide better color and coverage which allows me to extend time between colorings! 0 of 0 people found this review helpful. Did you? |