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Custom Color Set
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66,637 Verified Client Reviews |
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The quality and shade of eSalon is natural and professional looking!!!I have been coloring my hair for decades. I have had it done in professional salons and also tried about every brand of home color. The color my hair turned out was always iffy, I never really knew what the actual results was going to be even when using the same color and brand. It is such a relief to now have the eSalon Coloring Kit. My hair looks better than ever and the color is so natural looking with no brassiness or dryness. Dependable results everytime......I love it! The shade is exactly what I have always wanted. I highly recommend eSalon to anyone that wants to color their own hair with long lasting professional results. Judy D Smith Greenwood, AR 0 of 0 people found this review helpful. Did you? |
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Typical coverageHair color covers well. I don't feel it is as shiny, even with using the eSalon products. The sides of my hair after two weeks are already getting light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you for your review. We saw that your colorist has seen your feedback and adjusted your custom blended color formulation in your upcoming order to help with the lightening. For that extra shine we would recommend using our Glass Act Shine Glaze which is a professional treatment that adds a glossy, conditioning topcoat to hair and boosts shine between color applications. |
not my colorI have asked for a blueish purple, I want a dark brown that looks black with a blueish purple when the sun hits it. paul Mitchell has it, shines XG, I think its 5rv 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Darla, We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
we're good to stick with this formula for next time!nothing more to add. 0 of 0 people found this review helpful. Did you? |
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Meh...I really don't see that it's any better than a drug store brand that's less than half the price... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
color safe shampooHeart Lock shampoo makes my hair feel softer but it also seems to make it more oily. I have oily hair to start with and shampoo everyday maybe I'm using too much. 0 of 0 people found this review helpful. Did you? |
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Hair colorIt ended up a little too dark but still did great coverage on my grey hair and I'm getting use to it now 0 of 0 people found this review helpful. Did you? |
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Great color - Extremely irritating to my skinThe color is GREAT. This product is extremely irritating to my skin.... even more than the drugstore brands I have used in the past. Even though it cost a little bit more, I will go back to my other online brand that did not irritate at all. I had really hoped eSalon would work, but no way. I want to constantly scratch. Hope this doesn't last two seeks like the drugstore brands did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Sharon, We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
color was too darkI requested a med brown and received a dark brown. It looks black. I don't know how I am going to go lighter without damage or having to go to a salon to correct it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Custom Hair ColorAt first I loved the colors that were designed for me, but after using it for a while the color was darker and darker. I have dark brown hair naturally, well before the gray started. The next shipment would come in and I would use it but it just began looking lifeless. Dull, boring, frizzy (I'm prone to that anyways) there was no depth to my hair no different highlights or different shades, it was just blah. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |