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Custom Color Set
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66,637 Verified Client Reviews |
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DarkerThis was darker than my usual colour and the roots seem to be coming through quicker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacky - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ProcedureVery much like the color,and was easy to apply, the only trouble I had was it did not wash out very well. Left my hair coated and sticky Used the whole packet of shampoo to try and remedy but took almost 3 days of waahes for it to feel like my hair again. 0 of 0 people found this review helpful. Did you? |
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Not too happy this time around!I used my hair dye on Dec. 15 and I followed directions as I did the last 2 times. This time when I shampooed, conditioned it and then rinsed it all out it felt very matted. For the next 7 days I had to rinse it with water and used a comb to get all the product off. Never had a problem the last 2 times. Not sure I want to use this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJune- Thank you for sharing your candid feedback with us. We’re sorry that your hair felt matted down after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account in accordance with our Satisfaction Guarantee. We have also reached out to you with suggestions to resolve this issue. Again, we apologize that you were unhappy with your experience. |
Decided to discontinueI have used product for a while and love the color. However, over time I have noticed that my hair has thinned considerably. So, I've decided to discontinue using it and see if the thickness of my hair improves 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback. We apologize for the disappointing circumstances. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Hair looks and feels badFirst $20 for one bottle is just to much, second it made my hair feel like straw and the conditioner you sent to help smelled so bad I was nauseous all day you claim a lot for the product but it's just not true at least the color was ok but not worth the problems I'm going back to the much Cheaper store bought color at least my hair feels better after I use it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
new color change.I finally colored my hair with the new color. So far I'm happy. I've uploaded a picture. I may want to alter it but I think I'll give it a few days first. 0 of 0 people found this review helpful. Did you? |
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This is a great productThe color was nice. I loved that the formula did not have the usual strong smell, nor did it sting my scalp. It is a nice touch providing all the other aides like the extra gloves. I will definitely purchase again. 0 of 0 people found this review helpful. Did you? |
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Love love loveYou nailed it! This color product is perfect for me and the consistent color is amazing. I highly recommend trying this process if you haven't yet. Very effective and gentle! 0 of 0 people found this review helpful. Did you? |
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Love it!Great color! 0 of 0 people found this review helpful. Did you? |
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GreatColor is awesome!!!! My colorist sugest an other shade for my and I love it, my hair is beautiful and shini. 0 of 0 people found this review helpful. Did you? |