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Custom Color Set
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66,655 Verified Client Reviews |
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Great color! Surprised how well was matched!It last more than I thought will be and very happy with the quality of the product and results 0 of 0 people found this review helpful. Did you? |
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Can't live withoutI was reluctant to try but, after all the reviews, YouTube videos, I went for it. I will not go back to drug store brands. Lifetimer!!!! 0 of 0 people found this review helpful. Did you? |
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Love my hair color!I wouldn't go back to any of the stores products and easy to apply and do yourself at home 0 of 0 people found this review helpful. Did you? |
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Too oftenI cancelled because I was not coloring my hair as often as the color is being sent. 0 of 0 people found this review helpful. Did you? |
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Great HaircolorThe only thing I would change is if it could have more dimension. 0 of 0 people found this review helpful. Did you? |
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Still Not Right..Color was much to darker than I wanted. Wanted more red and extreme gray coverage for my stubborn grays. After 2 washings after color...Hello Grays! What? I think I'm Done!! Did Everything right and still Wrong!:( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We’re sorry to hear that your color did not provide the redness and gray coverage you were expecting. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see that your colorist has reached out with you to help us ensure the formulation best suits your needs. We look forward to delivering results you'll fall in love with! |
It's OKThe color is OK, but still is too harsh for me - seems red/orange in the light. It doesn't cover the front area around my hairline where I am very gray. I decided against trying this again. 0 of 0 people found this review helpful. Did you? |
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Feels like you are putting a waxy mask on your hairThe color did not work for me. Its was way too dark. As a result I ended up with darker roots and darker locks around the face (where gray hair is more prevalent) than the rest of my hair. Also, I don't like the texture of the coloring mixture after you rinse it out of your hair. It feels like a tough wax mixture that will not wash away. Took me a half bottle of shampoo to wash it off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaite - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Did not cover all the graysI have to redye it pretty soon after dying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your coverage needs, free of charge. We look forward to hearing your feedback on this new formulation soon! |
did not receive second bottle of color.I ordered a second bottle of color. We only received one bottle of gloss and one bottle of color. The ends of her hair are extremely faded and with such thick long hair the color does not cover all of her hair. Therefore her roots are the color we wanted and the length looks faded and dull. 0 of 0 people found this review helpful. Did you? |