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Custom Color Set
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66,637 Verified Client Reviews |
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It's OKThe color is OK, but still is too harsh for me - seems red/orange in the light. It doesn't cover the front area around my hairline where I am very gray. I decided against trying this again. 0 of 0 people found this review helpful. Did you? |
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Feels like you are putting a waxy mask on your hairThe color did not work for me. Its was way too dark. As a result I ended up with darker roots and darker locks around the face (where gray hair is more prevalent) than the rest of my hair. Also, I don't like the texture of the coloring mixture after you rinse it out of your hair. It feels like a tough wax mixture that will not wash away. Took me a half bottle of shampoo to wash it off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaite - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Did not cover all the graysI have to redye it pretty soon after dying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your coverage needs, free of charge. We look forward to hearing your feedback on this new formulation soon! |
did not receive second bottle of color.I ordered a second bottle of color. We only received one bottle of gloss and one bottle of color. The ends of her hair are extremely faded and with such thick long hair the color does not cover all of her hair. Therefore her roots are the color we wanted and the length looks faded and dull. 0 of 0 people found this review helpful. Did you? |
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Back to the salonThe product is easy to use and smells nice, however, it did not cover gray hair well. About the same as an over the counter product. Looks like its back to the salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
StrengthProduct is to strong of ammonia. Made my hair feel like dried straw. 0 of 0 people found this review helpful. Did you? |
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Amazing ColorAbsolutely love my color!! I wish I could tap more stars, but was unable too ! 0 of 0 people found this review helpful. Did you? |
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Professional quality color for a low price!As a college student, this is one of the best ideas I have come across. I can color my hair the way I want it for a small price, and the color always comes out nicely :) 0 of 0 people found this review helpful. Did you? |
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Perfect colorI enjoyed choosing my own color and its lasts long 0 of 0 people found this review helpful. Did you? |
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Best color I've had in a long timeThe color was exactly what I expected - not too dark. Coverage was great and color was vibrant and not monotone. 0 of 0 people found this review helpful. Did you? |