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Color Set
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67,076 Verificado Comentarios de clientes |
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Anwendung gut, Farbe nicht akkuratIch mochte die Box, die Menge, die Anleitung und der Geruch war ok. Leider war die Farbe beim ersten Versuch viel zu dunkel und am Ende sogar grünstichig. Ich hatte davor meine perfekte Farbe gefunden, dann akkurat an der Farbpalette orientiert und am Ende leider eine komplett andere Farbe gehabt und nun ein Desaster es wieder irgendwie zu korrigieren 😩 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Poor Gray CoverageLoved the richness of the color and the shine however the gray did not color adequately. It was a darker color but still obviously an attempt to color the gray unsuccessfully. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not worth itI’ll just go to the local drugstore 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate it!!!!The new color you sent me has turned me into a brunette! I hate it!!! I had a color I loved and used for years. After changing my credit card that I was using to pay for the order, I was forced to go through the color selection all over. I just received my new order, which was supposed to maintain my blonde color is now brunette, I would have been better off not using anything. I want my old color back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCariann - We’re sorry that you were unhappy with the results of your recent order. We see that you've left feedback for your colorist to review and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Schöne natürliche FarbeWurde spät geliefert aber das Ergebnis ist sehr schön. Eine natürliche und strahlende Farbe, die zu mir passt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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CdeCde longue à recevoir appartement un mois donc je ne commenderais plus .Dommage pour le délai. Je vais être obliger d aller chez mon coiffeur. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine B. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande. Nos délais de livraison prennent environ une semaine. Nous allons revenir vers vous par email afin de vous tenir informé de l'avancée de votre commande. À très vite ! |
Ergebnis passt nichtLeider entspricht das Farbergebnis meiner Haare nicht der angegebenen Farbe. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Roots are now blackWell, I wanted to continue my red hair color, but the root color you send turned out almost black and the ends color you send is much better, lighter, but still not the red I wanted Very disappointed. Not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Absolutely LOVE this hair color and the fabulous customer service!I am so happy I found "eSalon". A colorist worked with me to adjust my color in order to create the perfect color for my hair. I appreciate having everything I need mailed to me just in time to cover root growth. Application is easy and the products are obviously far superior to any hair color I have applied to my hair over the past "30" years because my hair has never looked better! There is no need to visit a salon and spend up to $300 (yes, I did) for hair color when I can get professional results at home! 11 de 11 personas encontraron este comentario útil. ¿Y tú? |
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FabulousI have enjoyed using this colour system for two years now and my hair has never been better, the colour is perfect and it's easy to use, I have long hair and it keeps it great condition 😀 10 de 10 personas encontraron este comentario útil. ¿Y tú? |