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Custom Color Set
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66,637 Verified Client Reviews |
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Perfect colorExact color I'm looking for only concern is it may be a little harsh on my hair bc a ton falls out afterwards. 0 of 0 people found this review helpful. Did you? |
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Hair color stinksThe match wasn't even close to what I wanted. I now have orange hair and am very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not even close to the color I wantedI explained in advance that I wanted to make my hair a bit more red and asked for the color mix to be redder to lighten and brighten my hair up. I was told it couldn't be done over darker auburn colored hair. It literally didn't even enhance my hair color. I ended up going to my local professional cosmetology store and was advised on only needing to by red color of my choice and a developer in 30 lift, which did provide the red I was trying to achieve. So, the colorist that replied to my original message was totally wrong and I paid for a coloring mix that did nothing for my hair. I can even provide before and after pics to show how the color y'all sent me did nothing to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you were disappointed with the results of your formula and appreciate you sharing your feedback. We see that your colorist has reviewed your feedback and is currently reaching out to you to see how we can best adjust to suit your color goals. We look forward to working with you to deliver your desired results. |
Color was not as expectedI didn't not get the results that were expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your recent color application did not yield the results you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs, free of charge. We look forward to hearing your feedback on your new results! |
Not the Color I wantedThe color failed to deliver. Although they encouraged me to work with them, I prefer to try something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIndira - We’re sorry that you were unhappy with your color results. While we understand you would prefer to try something else, we will be reaching out to you shortly to offer options for another time in the future if you are open to them. Again, we apologize that you were dissatisfied with your experience. |
Best colorThis is the best color I have ever used and I've used several over the years. My hair feels soft and manageable after color. Love the way it shines. 0 of 0 people found this review helpful. Did you? |
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Love it!I absolutely love how personal you all make this experience feel to me! I love my hair color! I haven't been my natural hair color in years. I'm confident in the color you guys mix up for me! Thank you soooo much! Your Amazing. I will Never buy boxed hair color again!!! 0 of 0 people found this review helpful. Did you? |
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Awesome colorI love the way this hair color saturates and really covers the gray. I'm usually very frugal when it comes to coloring my hair, but the little bit of added expense for this color is well worth it. It lasts so much longer than anything else I've ever tried. 0 of 0 people found this review helpful. Did you? |
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Love this product and program!Love the color, convienence, and timely manner that it is sent. 0 of 0 people found this review helpful. Did you? |
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Great Color!I couldn't believe that just by sending a picture that I could get a great natural looking color! It was easy to use and tools were included. I will continue to use eSalon. 0 of 0 people found this review helpful. Did you? |