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Custom Color Set
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66,689 Verified Client Reviews |
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Fantastic ResultSo happy with my hair colour. I was nervous ordering online but there was no need. It's perfect!! 0 of 0 people found this review helpful. Did you? |
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Hair dyeI think the hair dye is awesome and doesn't seem to damage my hair it doesn't smell like chemical afterwards. It's a good product just a little expensive but worth it. 0 of 0 people found this review helpful. Did you? |
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Great Hair Color!I was very pleased with the color! 0 of 0 people found this review helpful. Did you? |
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Love itPerfect color every time. 0 of 0 people found this review helpful. Did you? |
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Hair colouringProbably as close as I'm going to get to my own colour but not quite there. 0 of 0 people found this review helpful. Did you? |
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Love the colorHappy with the color, it's a bit of work to color hair yourself, but the savings are worth it. The downfall is the shipping. Takes forever to get to me after leaving the facility. Had to call before because it took ten days or more to reach me. Esalon happily sent another out but that took time to reach me as well. 0 of 0 people found this review helpful. Did you? |
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No cover for GrayI followed the directions and the color washed out in less than 2 weeks and showed the gray. I'm in the process of seeing if the colorist can advise me for the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not even close to a matchI was excited to try my "custom" color. It was to be a very dark violet brown to closely match my current shade. At the time of application, my regrowth was about 3/4 of an inch and more than 70% gray, as my profile states. End results; some regrowth became a light orange/gold and the rest took no color at all. My hair feels like straw and looks terrible. I will be going back to my Sally's shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with product.My first order was like glue in my hair....was hard to get it all washed out. My last one was leaking in the box. The developer was leaking all over the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThelma - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and offered a free order credit for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair colorHair color is great... trying to get coworkers to buy yall 's product 0 of 0 people found this review helpful. Did you? |