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Custom Color Set
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66,637 Verified Client Reviews |
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Not any better then what I normaly buy.I have to say the color matched perfectly. However, it did not cover all of my greys. I think I will stick with what I have always used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color offIt's way too dark brown, there is no warmth to the color. I would like a color a few tones lighter with warmth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaci - We apologize that your color was not as warm and light as you expected. We see that your colorist has received your feedback and reached out to you with our adjustments for your next order, which will be free of charge. Again we apologize you were unhappy with your results, and we look forward to delighting you! |
Color lasted about 2 weeksThe coloring covered the grey, but was short lasting. After 2 weeks the red had washed out and my color was brownish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize you your gray coverage and color were not lasting. We see that you have a current order, so we have issued a refund and will send today's order as a free reformulation better suited to your needs. We look forward to your feedback on your adjustments! |
Allergic ReactionColor caused rash and itching. Need to discontinue service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application, per the test instructions we include in every order's Product Safety & Usage guide. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Did not meet expectations.The kit came with everything it said it would and the products came all nice and neat and worked for the most part. After only 3 washes though, all of the color was gone. All it had done was taken out the last color i put in and i was back to natural. The only thing i really liked was how well the stain remover wipe took care of the mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your color did not turn out as you expected, and would be happy to help. We have added a free order credit to your account and your colorist will review your comments to adjust your formulation accordingly. If your colorist has any questions, they will contact you. Again we apologize, and we look forward to providing you with a color that will better suit your needs. |
Love itBeautiful dark color! Lasting without turning weird dyed look. Love it! I have a couple grays that did not get covered but I told them and they cared so maybe next time they will. I love this company! 0 of 0 people found this review helpful. Did you? |
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New color changeLove the new color. 0 of 0 people found this review helpful. Did you? |
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Liberated!It was a chance try just to see what it was like and I love it. A uniquely personalised service, great delivery and no quibbles. I don't have any need to visit the salon now except for cuts and styles. Perfect, thank you 0 of 0 people found this review helpful. Did you? |
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lovely coloursuch a lovely colour very rich in tone . When sun light gets on it it is really lovely . Very happy with esalon . 0 of 0 people found this review helpful. Did you? |
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Like professional colorLove the convenience of home delivery and looks like I went to the salon. 0 of 0 people found this review helpful. Did you? |