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Custom Color Set
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66,689 Verified Client Reviews |
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Color was a little too dark.Good coverage, lasting color. Last delivery was a bit too dark; a message has been sent to my colorist. 0 of 0 people found this review helpful. Did you? |
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What happened.When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't color roots wellNeed more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Color didn't stickSo I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications! |
How can I give a review for a color when the package didn't even make it here?Nothing to review. Tracking said it was delivered and it wasn't. I have every intention of finding that package and I would appreciate any help from your end. Until then, discontinue my order. I'm not paying for what I don't receive! 0 of 0 people found this review helpful. Did you? |
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Did not cover greysMade my hair red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon! |
Love my hair color!Very easy. Send a photo and esalon matches the color. Easy to adjust the next shipment and changes to color. LOVE IT!! 0 of 0 people found this review helpful. Did you? |
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Perfect forPerfect for me, Love the colour, the coverage and the fact that it turns up on my doorstep on time every month without me having to worry about it. I hold a spare for an emergency and am never caught short. Perfect set-up 0 of 0 people found this review helpful. Did you? |
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Love my colorI have used esalon color since July. The first pack came with an extra bottle of color that adds shine and depth to your color. I got so many compliments...my hair dresser, who has colored my hair for years couldn't believe that I did it myself and wanted to know all about the products. My co workers and friends also were astonished that it was not done professionally. I used the root touch ups for the next two colorings and did a refresh this month. The color and shine lasts until your next color...I'm pretty bad about coloring every six weeks and let my grey roots show until I can't stand it anymore. So I end up coloring about every 2 months and the quality of the color remains. I used to spend 150 on my hair...now it is 20 bucks! Quality and price is totally worth the hassle of doing it myself. 0 of 0 people found this review helpful. Did you? |