|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Great productI love using this product as it is gentle to my hair and I like the results. 0 of 0 people found this review helpful. Did you? |
|
Thank youThe shipment has arrived at my box but i am currently away on vacation so thats why it hasnt been picked up. I am only replying to the email sent to me. Thanks again. 0 of 0 people found this review helpful. Did you? |
|
Can't decide if I picked my exact natural shade or if it didn't do anythingOn the positive side, my head isn't a funky color. I don't see a noticeable difference in my new color vs. what I started with, and it only did a so-so job on my grays. I have not only very thick individual hairs, I also have about 3X as much hair on my head as a normal person. Maybe I needed more product/more time to get better results. I'll probably try again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was a little too dark.Good coverage, lasting color. Last delivery was a bit too dark; a message has been sent to my colorist. 0 of 0 people found this review helpful. Did you? |
|
What happened.When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGlenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't color roots wellNeed more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsIrene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Color didn't stickSo I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications! |
How can I give a review for a color when the package didn't even make it here?Nothing to review. Tracking said it was delivered and it wasn't. I have every intention of finding that package and I would appreciate any help from your end. Until then, discontinue my order. I'm not paying for what I don't receive! 0 of 0 people found this review helpful. Did you? |
|
Did not cover greysMade my hair red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAbigail - We apologize that your color did not provide your expected results. We see that we have received your feedback and sent a free reformulation based on your feedback and would love to hear your thoughts on the modifications. We hope to hear from you soon! |