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Custom Color Set
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66,637 Verified Client Reviews |
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Not a Red HeadEveryone I dealt with was polite and seemed to want to be accommodating, however, I feel that I was not truly listened to concerning my desired color. I stressed with detailed info and pictures that my experience with coloring my hair is undesired red tones. I was assured that a color could be designed for me that would eliminate this outcome. I had 4 tries of using this product and two adjustments, I provided detailed feedback and included pictures of my hair after using this product. All 4 times my hair color came out red. Sometimes the red was darker but still very red. I also was discouraged with the grey coverage. I started this process in August 2016 it is now January 2017. I have cancelled the order that was scheduled for February 2017. I wish I could rewind and never attempted to try this process. 25 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, supplied complementary reformulations for your color. Again, we apologize that you were unsatisfied with your experience. |
not my updated colorMy previous color was less gold and more violet. Now I get this color that is the same as the original color, not the change. I am canceling my account. 12 of 13 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color did not stickI have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Want to cancelNot impressed I want to cancel my subscription 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Soft black/blueDefinitely not the blue/black I wanted...It was more of a rinse..sadly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We’re sorry that you were unhappy with your color results. When coloring with dark hair, any tonal shades added will always be very subtle as a reflect only visible under light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Worst hair color everI did everything your instructions said and this did not change or even color my hair . I wasted good money on a terrible product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann - We're sorry that your most recent color order did not provide the change you expected. Upon reviewing your profile, we see that you shared your feedback with us and we have credited your account with one complimentary hair color credit. Once you retrieve this credit, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Wrong colorSupposed to be red. It's dark blonde, now I have too out and find something to cover it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results! |
Not the color I ordered to redI love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Custom Hair ColorI made my first purchase a few weeks ago, after my sister recommended trying the custom hair color. I am more than pleased! The instructions were easy to follow and the results were amazing - no more gray. It's so easy to use and the color is so natural. No more expensive salon appointments for me. This is how I will color my hair from now on! 3 of 3 people found this review helpful. Did you? |
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Love it!Great customer service! Great color! Easy to follow directions & application process. 1 of 1 people found this review helpful. Did you? |