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Custom Color Set
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66,655 Verified Client Reviews |
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Very Personalized Service!Have a lot of gray and haven't colored in over 5 years. I picked the wrong color. Not only did a colorist e-mail me, but when I called Shannon walked me through everything and helped me pick the perfect color! 0 of 0 people found this review helpful. Did you? |
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Right color, high qualityI received gorgeous color that doesn't fry my hair like store bought colors. Definitely higher quality. My only complaint is that it came 12 days after I was expecting it. That was a LONG wait. 0 of 0 people found this review helpful. Did you? |
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Colored over stubborn gray roots very well.My roots often are not fully covered with hair color used in past. With a formula adjustment, no more gray. I do feel the color is a little dark on me, hope it fades some. 0 of 0 people found this review helpful. Did you? |
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Hard to removeThe color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product. 62 of 64 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful! |
So blandI asked for a reddish brown (more copper than auburn) and had selected medium brown pearl copper. There is absolutely no red tint to this color. I now have completely bland medium brown with no highlights, and am stuck for two months until I can dye it again without damaging. So disappointed 51 of 53 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color did not come out as red as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation for a redder color. |
Colour much too darkI was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not the color I asked forI made request for a caramel color. I got a dark brown. Not happy with my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience. |
Awful...harsh....made hair brittle ...caused breakageTerrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you. |
No differenceHonestly, the color was not any different from the other product I was using for half the price. 0 of 0 people found this review helpful. Did you? |
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Very impressed so far (much more than expected)I was a bit unsure when I ordered this as this product comes from the US and not the UK so I was worried about where I would stand if things went wrong. I needn't have worried as it was very straight forward (I did the allergy test first). The only difference in the application that I noticed was that after the colouring time you have to rinse it clear, then shampoo and condition with the products provided, and not keep the conditioner on for a couple of minutes afterwards which I have been used to. The colour is lovely, very natural which is what I wanted and my hair feels soft and nourished. So far so good, hopefully it will stay this way until it's time to do again. Time will tell. 1 of 1 people found this review helpful. Did you? |