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Custom Color Set
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66,655 Verified Client Reviews |
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Amazing!This is seriously the best service I have ever used! I got my color in the mail quick. The color is so beautiful my favorite color I have had my hair! The instructions for coloring were simple and easy to follow. 0 of 0 people found this review helpful. Did you? |
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Love my hair colorGlad to be back to my color 0 of 0 people found this review helpful. Did you? |
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Good Custom ColorI have been getting the same color the past two times and it its still a great color for me. 0 of 0 people found this review helpful. Did you? |
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Very Personalized Service!Have a lot of gray and haven't colored in over 5 years. I picked the wrong color. Not only did a colorist e-mail me, but when I called Shannon walked me through everything and helped me pick the perfect color! 0 of 0 people found this review helpful. Did you? |
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Right color, high qualityI received gorgeous color that doesn't fry my hair like store bought colors. Definitely higher quality. My only complaint is that it came 12 days after I was expecting it. That was a LONG wait. 0 of 0 people found this review helpful. Did you? |
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Colored over stubborn gray roots very well.My roots often are not fully covered with hair color used in past. With a formula adjustment, no more gray. I do feel the color is a little dark on me, hope it fades some. 0 of 0 people found this review helpful. Did you? |
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Hard to removeThe color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product. 62 of 64 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful! |
So blandI asked for a reddish brown (more copper than auburn) and had selected medium brown pearl copper. There is absolutely no red tint to this color. I now have completely bland medium brown with no highlights, and am stuck for two months until I can dye it again without damaging. So disappointed 51 of 53 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color did not come out as red as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation for a redder color. |
Colour much too darkI was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Not the color I asked forI made request for a caramel color. I got a dark brown. Not happy with my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience. |