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Custom Color Set
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66,689 Verified Client Reviews |
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It doesn't cover my white hair. The last color was not what I wanted.Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders. 10 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covered well but total wrong colourI have been left with copper tinges in my hair and my natural hair is usually ash toned. 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last colorThe color was darker than I like. It needed more blonde. It looked like dull brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Being a licensed hairdresser I thought I would see what this was all aboutThe first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience. |
Not as dark as I wantedI Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon. |
Perfect Color!I asked for a red that went with my hazel eyes and also my skin tone. Based on one picture, nailed it! I have never had this happen in-person with a colorist. What is this magic?! 1 of 1 people found this review helpful. Did you? |
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Awesome!From dry two toned and wiry to silky soft beautiful hues! Coloring my hair has never been this much fun and satisfying!! Thank you eSalon for bringing my locks back to life!!😘 1 of 1 people found this review helpful. Did you? |
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beautiful color at a fraction of the cost.I was really nervous about trying this but so glad I did. I wasn't expecting 2 separate colors to apply so I did have to have my son help me a bit, not a one person job. Color went on smoothly, blending the 2 colors wasn't as hard as I thought and the clean up was even easy. My hair looks great and is very smooth! Will definitely be using again. And the price was/is so much more reasonable then the salon. Thank you! 1 of 1 people found this review helpful. Did you? |
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amazing the colour is deep strong and shiney even after 2 weeks 5 starsI don't often review things but this hair colour is salon quality the colour is so strong and even my hair is shiny and not dull I'm so impressed I'm ordering more now. recommended you wont use another hair colour after this. I go to top salons in London and I can honestly say the colour is better my hair colour was black 0 of 0 people found this review helpful. Did you? |
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Never going to the salon again!Loved this experience so much! At first I was skeptical since I know nothing about hair color and was strictly going off the images on the website. I ordered a dark chocolate color thinking from the picture it would be exactly what I wanted. I noted that I have red undertones in my brown hair that I wanted to cover. The same day I ordered I was sent an email saying the colorist thought the color would be too dark to my liking and that a better formula was created for myself personally. Amazing customer service! Shows that these colorists know what they're doing and are paying attention to their customers. Not only were the directions precise and easy to follow but the product result was amazing. Not only did I love the customized color but I was able to do it at my own convenience and for a much cheaper rate than salons. Thank you esalon, definitely will be ordering again! 0 of 0 people found this review helpful. Did you? |