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Custom Color Set
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66,689 Verified Client Reviews |
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Perfect color on a budgetFollow instructions and give lots of information on what you want...and you'll get it, perfect for what I wanted from day 1, I wish I could go to salon...but I'm on a tight budget, this is a great comprise of salon quality with me doing the application. Love this! 0 of 0 people found this review helpful. Did you? |
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Good Color...and moreIt's not my color before the grey started but I like the one they mixed for me. I like this product better then "drug store" versions because #1 the color seems to last longer; #2 I really like that I can shampoo the excess colorant out immediately and #3 it gives my hair 'body'. I know most hair colors cause the hair to have some body to it but overall I'm very happy I tried the eSalon product. It costs a little more but I figure "I'm worth it"(Ha, ha.) With your order you are also given 'real latex' gloves not plastic. You also are given samples of their shampoo and conditioner, a 'stain guard' and 'stain remover'. You are given clear,. easy to follow instructions for application. And it is nice how they are always making sure you are satisfied with your results. (They send e-mails asking for feed-back.) Having a 'personal representative' is always a plus with any service. I've used this product 4 or 5 times, had them adjust the color 2 times. And hey, if in the future I want to 'tweak' the color again that's my option. I'm a happy customer. I have really appreciated your hair color product but at 75 and recently widowed I've decided to try to let my hair "go natural" to see if the thinning will stop and also to see if i'll like it. Thanks for your excellent service! 0 of 0 people found this review helpful. Did you? |
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Used for a whileIt seems as if the covering of gray is NOT as long lasting as it was when I first began using the product. Two weeks after coloring the gray is showing through. Would like to have coverage last at least three weeks. 0 of 0 people found this review helpful. Did you? |
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It doesn't cover my white hair. The last color was not what I wanted.Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders. 10 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covered well but total wrong colourI have been left with copper tinges in my hair and my natural hair is usually ash toned. 9 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last colorThe color was darker than I like. It needed more blonde. It looked like dull brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Being a licensed hairdresser I thought I would see what this was all aboutThe first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience. |
Not as dark as I wantedI Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon. |
Perfect Color!I asked for a red that went with my hazel eyes and also my skin tone. Based on one picture, nailed it! I have never had this happen in-person with a colorist. What is this magic?! 1 of 1 people found this review helpful. Did you? |
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Awesome!From dry two toned and wiry to silky soft beautiful hues! Coloring my hair has never been this much fun and satisfying!! Thank you eSalon for bringing my locks back to life!!😘 1 of 1 people found this review helpful. Did you? |