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Custom Color Set
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66,713 Verified Client Reviews |
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brassyI was hoping for the grey ash color I chose but only got a darker brassy version of what I already had. Hadn't colored my hair in 12 years. Thought I'd give this a try. I'm not happy. It may work for those who need to cover grey. I don't. The product is good overall. Great LockIt shampoo and conditioner. Doesn't smell bad. The experience was easy and pleasant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - We're glad to hear the product was good for you overall but apologize your results looked darker and brassy. We see that you shared your feedback with your colorist and we sent you a free reformulated color, per our Satisfaction Guarantee. We truly value your experience as a client, and are committed to delivering the right results for you. |
It's AWESOMEI wanted the color to be slightly lighter and they did an awesome job of customizing the color to what I wanted 0 of 0 people found this review helpful. Did you? |
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first time userI used your custom hair color today. I didn't think it did any better at covering up my grays then a store box did. you really need to give more conditioner/w kits. I do not want any more sent to me..... thank you/ TERRY GILBERT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry to hear that your hair color did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide excellent gray coverage. So we have credited your account for one complimentary hair color order that you can personally retrieve any time. We hope to provide you with a color that can better suit your needs in the future. |
love the colorlove the color this time. but it wasnt enough, i have longer hair. thank you. 0 of 0 people found this review helpful. Did you? |
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Didn't really deliver color as expectedAfter my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for. |
Not good for fine hair.The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance. |
Not the sameI normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Love itI love this product it covers my gray hair beautifully and the color last a very long time. I will continue to buy this hair color. I love it!!! 0 of 0 people found this review helpful. Did you? |
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love love love itso far I love my colour just what I wanted its given my hair a new life and so soft as well , wasn't too bad to put on once I got into it and didn't take to long either , plenty of product so no worries about running out and washed of easily too excellent work Paul you mixed the blend perfect . 0 of 0 people found this review helpful. Did you? |
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Perfect color!I am very happy with my hair color and colorist has been most helpful when I've decided to change the shade a bit. 0 of 0 people found this review helpful. Did you? |