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Custom Color Set
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67,076 Verified Client Reviews |
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Have used--but now they won't send or sell me my color. RidiculousI have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsS E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fried hairI want to end my membership or subscription with eSalon effective immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ExcellentMy colour is beautiful. Just like my natural red hair. Excellent product. Love it. 2 of 2 people found this review helpful. Did you? |
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Ash brownColour is right if i colour the same way I did first time it will look great. Thank you 3 of 5 people found this review helpful. Did you? |
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Excellent color choiceI was looking for some adjustments to my strawberry blonde, and this one is a perfect formula. Will stick to this one. Colorists were helpful as always, which is what I like as much as the great color they provide. Have been a longtime customer and don't plan to quit any time soon. Highly recommend 1 of 3 people found this review helpful. Did you? |
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FANTASTIC CHOICE FOR ME WITH MY SKIN TONE.When I saw this on Facebook , I was a bit held back from ordering my color on line. At $10.00 I thought I'd give it a try. Well let me tell you that it wasn't exactly what I had but when a friend did my hair, I fell in love with the color and you did a marvelous change that doesn't look phony. I'm going to be 78 in May and PO people that I've come in contact with say, "No way ! '" Thank you but when I reorder after the 3 rd when I get paid , I want the same color. One request, my friend accidently threw the brush away. I was wondering if you could include that in my order. Thank you. 0 of 0 people found this review helpful. Did you? |
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Such a convenient kit!This kit is brilliant! They make everything so user friendly and I had such a great time using everything. I’m just really sad that my color didn’t come out how I had expected. It hardly changed at all. 0 of 0 people found this review helpful. Did you? |
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Washed outAlmost didn’t cover my grays and color changed after just 2 shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right! |
Love my colourBeautiful bright red matches my salon colour so well, Loads of product, smells good hair so shiny. Extras like gloves and colour remover also great. Will be doing this again. 11 of 11 people found this review helpful. Did you? |
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ColorThe color I receive from you is top of the line. Easy to apply. Love it. 9 of 9 people found this review helpful. Did you? |