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Custom Color Set
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66,689 Verified Client Reviews |
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Healthy hair colorFinally a color that doesn't make clumps of hair fall off from chemically treating it. Unlike any boxed hair color on the market!! Overall great grey coverage & leaves hair soft & manageable. Unbelievable how awesome this product is! Once you go esalon, you'll never buy a boxed hair color again. Love love love it!! 0 of 0 people found this review helpful. Did you? |
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Paid attention to my need/wanteven though I have colored my own hair and used professional premixed color with developer'for more years I want to admit... as I am getting older and not in the sun as much my skin tone was changing. For my first venture with esalon I was very impressed no smell and less application time. 0 of 0 people found this review helpful. Did you? |
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It's Just What I WantedI am never purchasing color from the store ever again... My colorist Mindy P is wonderful... Thank you for all your hard work at keeping my hair looking great! 0 of 0 people found this review helpful. Did you? |
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perfect adjustmentJust what I was looking for! I did feel like it took a few inquiries on my part to hear back, though, and was getting nervous close to the shipping time. But all was well in the end! 0 of 0 people found this review helpful. Did you? |
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Custom ColorNeed to Change the formula.It's still not dark enough,considering the amount of gray I have. I would like to increase the amount of brown in it. Otherwise..I LOVE your fabulous product!! Just haven't "tweaked" it totally yet.. 0 of 0 people found this review helpful. Did you? |
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Great color!E-salon has been tinkering with my formula to make my hair darker, closer to my real color (before the gray!). I love the color. However, the texture of my hair became like greasy straw, which is why I didn't rate 5 stars. E-salon customer service, however, gets 5 stars. They sent me a free product which fixed the texture of my hair! 0 of 0 people found this review helpful. Did you? |
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Flat colour and just as messy as any other home colour.If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable. 23 of 25 people found this review helpful. Did you? |
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Response From Our ExpertsFaye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience. |
nopeRed hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies. |
Allergic reaction.I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
love that it comes in the mail & is cheaper then going to a salon by farI give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to. Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for. |