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Custom Color Set
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66,689 Verified Client Reviews |
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Lovely colour but....Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
dissatisfiedthis color made my hair too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color faded fastColor faded extremely fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecca - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
horribleMy hair felt horrible after using this hair colour I have never had my hair feel this bad after colouring it I have conditioned it 3 times and it still feels horrendous I am very unhappy with the results and won't be buying it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience |
Didn't really work..It's arrived on time which was great and I was super excited for it but it didn't really dye my hair red at all, it's not even tinted red. it just made it a darker, more solid brown. Kinda disappointed:/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I am thrilled to have discovered esalon and your Made for You Custom Hair Color!My Hair color is the prettiest, most natural......and, being an auburn haired gal I am so happy to have the color "just right"! The color lasts a long time, is gentle on your hair and skin, you get everything you need to color your hair in your pkg. and the best part.....if you need help, they are only a phone call away to assist you. Their service is exemplary and you are treated like a very important customer. 😃 1 of 1 people found this review helpful. Did you? |
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Love!!First time using it, absolutely loving the results! 0 of 0 people found this review helpful. Did you? |
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Way beyond my expectations.The ordering... packaging...product...service...and follow-up care were all amazing! My hair dresser said it'll put her out of business and asked for your website! Well done esalon. 0 of 0 people found this review helpful. Did you? |
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Perfect color!This is it, this is the color I've been looking for! 0 of 0 people found this review helpful. Did you? |
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Best I've usedGood color, coverage and texture. 0 of 0 people found this review helpful. Did you? |