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Custom Color Set
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66,689 Verified Client Reviews |
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Nice systemI contacted my colorist and had to make a few adjustments to my custom hair color, but overall customer experience has been pleasurable. I like the idea of having a colorist that will work with me to achieve the color I want and at a reasonable price. 0 of 0 people found this review helpful. Did you? |
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Right on the markI was delighted that the color matched what was desired perfectly. 0 of 0 people found this review helpful. Did you? |
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amazing for covering grayI have colored many times and have never had gray stay colored more than one week. This treatment is still covering a 5 weeks so far. Never been so satisfied with a product. Love it! 0 of 0 people found this review helpful. Did you? |
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ThanksNo more hours in a salon to get rid of my greys 0 of 0 people found this review helpful. Did you? |
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Dried my hair out horriblyColor was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Great customer service. Arrived on time.Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Will never buy this againI am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee. |
Gummy residueI've heard great things about esalon, but it didn't work with my hair. It left this gummy waxy texture that is impossible to get out. I've washed three times now yet it is still in there from the scalp down and I keep pulling it out. I have fine hair and maybe it is too much product? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeely - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Root cover- Dark BrownI'm so pleased with my colour match. My grey is completely covered. Will definitely be using this product again. Many thanks Rebecca. 0 of 0 people found this review helpful. Did you? |
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Best coloring ever.People can't believe I color my hair. I love the easy of applying it. It shines my hair and makes it look fuller Love Love Love it. I didn't like seeing white strands of hair but this product does wonders and it lasts so well. My hairdresser compliments me on the color. 0 of 0 people found this review helpful. Did you? |