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Custom Color Set
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66,689 Verified Client Reviews |
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Color was ok you just did not provide enough of the treatment.You did not provide enough treatment to do my roots in order to get good coverage. I was not able to do my entire roots. You need to increase the amount of color treatment in order to do a through job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It's OKThe color was just OK, but the color only lasted through 3 shampoos using a sulfate free shampoo. Will not get any more because I can use a store bought color that lasts alot longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Really UndecidedI put my hair color on, it was supposed to be auburn, it smelled great. It looked like it was going to be a great burgundy color. After letting it set for the time specified, I started to wash it out. My hair came out worse than usual, and it really scared me. Also, as I washed my hair, my hair started to feel really stiff, not soft like usual. I put the shampoo on, and then the conditioner. At this point, I started to worry that my hair was burned. After the conditioner, it felt a little better, but not normal, not even like with other hair color. I got out of the shower, and when I looked in the mirror, I couldn't even see much of a color change. My roots were still way darker than the rest of my hair. There wasn't much red in my hair at all. I have gotten used to the color, but I don't believe that I will purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just OkayHarder to use than my drugstore brand foam, more $$, and looks the same, except less shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamra- Thank you for sharing your feedback. We are always looking for ways to improve our service based on that clients like you are telling us. You can always talk to on of our Colorist here about your hair color needs. |
This particular color not the best for graysI really wanted to ADD color to cover gray and match my roots, but the particular color used this time (my darkest for all-over color in past) lightened the non-grays. Will have to go darker if I try just roots again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate to say goodbyeYour product is fabulous and your service is fabulous. I've had the best, most natural-looking hair color in my life since coming to eSalon. At nearly 68 years old, I've decided to go really natural and embrace my silver hair. I've recommended eSalon to many people because it is an excellent product. Thank you eSalon for many years of beautiful hair. Kathie L. 1 of 1 people found this review helpful. Did you? |
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looking naturalCovers grey and looks natural 0 of 0 people found this review helpful. Did you? |
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Great CoverageLove my hair color change. The color last much longer and great coverage for gray hair. Love it! 0 of 0 people found this review helpful. Did you? |
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Color at homeLove it can't wait to order my next color. 0 of 0 people found this review helpful. Did you? |
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Great results and so easy!I've been using eSalon color for a while, now. I just love it! I get complements on my color all the time. I actually look forward to coloring because the process leaves my hair so soft and rich. 0 of 0 people found this review helpful. Did you? |