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Custom Color Set
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66,689 Verified Client Reviews |
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it was ok ,not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments! |
review haircolorThe product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation! |
Was not impressed.The product did not color any better than some over the counter products I have purchased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
First time, very unsatisfactoryUnfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results! |
It changedMy color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies. |
CancelPlease cancel any future orders. I like the coliseum but not the coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with. |
Not really goodReally didn't like the hair color it turned my hair more brown than red. Truly not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorEveryone comments on My hair. They love the color 0 of 0 people found this review helpful. Did you? |
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So perfect and fit for any changes I put my mind (and hair) into! ;)I have been ordering this product more than two years and what I find great about is that it can be personalized to my changing needs and wishes, both concerning color and way of using the colorant. I wasn't a fan of home hair dying previously, felt it too challenging but with these products and clear instructions it is fun! Also, the small details, kind words on the products as well as the sticker to put the instruction on the wall make the whole experience feel like I am a VIP at a hair saloon... I love this! Not forgetting about the fact that it is delivered always on time. All in all, I can recommend it to anyone 0 of 0 people found this review helpful. Did you? |
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Love my colorI love that my hair has subtle highlights now and I love the color, 0 of 0 people found this review helpful. Did you? |