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Custom Color Set
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66,713 Verified Client Reviews |
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Poor poor company/ overall so unorganized and bad CSThis company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other. hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!! what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late....., 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards. |
Bad colorMy color was so dark. Even darker then my natural hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Nothing!!!I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Fabuloius ColorReally love the Lightest Blonde and Pearl colors! The pearl softens the grey and the lightest blonde is not brassy or yellow! Rich colors. 1 of 1 people found this review helpful. Did you? |
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First Time UserI was a first time user and I have to say I love, love, love my color. I originally picked a color too dark and they told me and adjusted it and it was perfect. You will not be disappointed. 0 of 0 people found this review helpful. Did you? |
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ColorI love the ESalon kit! I got my hair cut yesterday and my stylist loved the color! Very, very impressed with this product. 0 of 0 people found this review helpful. Did you? |
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Great color for rootsI am very happy how my roots blended in with the highlights in my hair. Wonderful customer service. I was able to call in and talk to Hair stylist colorist for her professional advice. Thank You. 0 of 0 people found this review helpful. Did you? |
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Love My Hair Color and the Customer ServiceI am sorry I waited so long to try eSalon. Working with a colorist is fantastic! My first color was a little warm and when I contacted them by Email they adjusted it to fit exactly what I wanted. Application is so easy and no smell like OTC hair color. I will never go back to the OTC color again! 0 of 0 people found this review helpful. Did you? |
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PerfectThe color match was perfect! Exactly what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Medium brown custom haircolorLove this color system. In the past, I had used over the counter Clairol and Loreal hair dye. Both left my hair dry and brittle. The eSalon custom hair dye is so safe on my hair. It seems to nourish my hair and gives shine to my hair. I love it! 0 of 0 people found this review helpful. Did you? |