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Custom Color Set
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66,689 Verified Client Reviews |
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Love this product!I used this for a year and loved it. 0 of 0 people found this review helpful. Did you? |
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Perfect Color and Easy To DoIt was a leap of faith to try coloring my hair myself after having my stylist do it for years. I was tired of paying $200 every two months! With eSalon, the colorist that made my perfect color understood what I was looking for. I love the look and feel of my hair now and the auto delivery feature is the best! Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Great colorLove the color!? 0 of 0 people found this review helpful. Did you? |
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Perfect colorBeen trying for yrs to get this color and esalon got it right the first tIrme. 0 of 0 people found this review helpful. Did you? |
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Best Color EverNot even my stylist matches color like e salon!! 0 of 0 people found this review helpful. Did you? |
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Great colorI like the color but it doesn't seem to cover the white hair I have. 0 of 0 people found this review helpful. Did you? |
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coverage of gray rootsThis is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not enough product to even begin in my hair.I've tried to leave a "note", but website will not accept and let me leave note for my colourist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results! |
My hair looks horrible...ugh!When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon. |
Poor poor company/ overall so unorganized and bad CSThis company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other. hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!! what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late....., 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards. |