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Custom Color Set
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66,689 Verified Client Reviews |
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color died as fast as boxes you buy at the dept storeI tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorDid not cover my gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workThe color did not work on my hair. My hair still black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Heavy wax residue- DisappointedI was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance. |
FantasticLoved the colour and the shine. 0 of 0 people found this review helpful. Did you? |
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Perfect! You can't say better than that!eSalon have literally thought of everything. The colour is exactly as I want it - just like me natural colour but without the greys! I'm delighted! Easy to follow instructions and plenty of dye so you don't run out half way through. I typically don't dye my hair too frequently so don't need auto delivery but will definitely be ordering again at some point soon. Thank you! Finally a colour that doesn't look like it's a home dye! 0 of 0 people found this review helpful. Did you? |
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Love it!Thank you for nailing my copper hair color! I uploaded 2 outside pics in case you think it needs any adjusting. 0 of 0 people found this review helpful. Did you? |
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Surprised at how perfect it turned out!I was skeptical but hated my current expensive salon dyed hair so thought it can't be worse. Well it was perfection! I am shocked at how nice the color turned out. It is exactly what I asked for and easy to apply. Thank you ! 0 of 0 people found this review helpful. Did you? |
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Love itI chose intense pearl and just colored for the first time. I love love love the color!! I usually color every 3 wks. The fading color is important to me. Can't wait how the color holds up. I did order the gloss for extra help ;) 0 of 0 people found this review helpful. Did you? |
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Nice colorI love the color! I use it only on my roots and it doesn't cover my grey as well as in a salon but I use it to stretch out the time between professional colorings. I'm sure if I wasn't so grey it would be perfect! It does blend very well with the rest of my hair color. 0 of 0 people found this review helpful. Did you? |