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Custom Color Set
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66,689 Verified Client Reviews |
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Very good productsVery good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for. |
Not what was expected😕Color is very light and dull. Was hoping for more color. Not sure i will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
gray did not cover well at allwhen I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you! |
Did not cover grays.I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
faded immediately.This faded immediately. Second time in the last few months. Guess it's back to the drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Where is the color?!I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
The color was different than imagined.It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Love itLOVE the color. As with all colors I've used the gray coverage wasnt complete. Regardless, I will definitely order again! 0 of 0 people found this review helpful. Did you? |
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Perfect for my hard to cover graysI always had a hard time covering my gray roots and then matching it the rest of my hair. Needless to say my hair always has 3 or 4 different colors. Now with esalon my hair color is one color just like I asked for. I went to a salon for a hair cut and they were amazed that I told them that I dyed my own hair and I didnt go to a shop. 0 of 0 people found this review helpful. Did you? |
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AwesomeI loved how easy it was to color my hair, with esalon hair color kit everything was included. The color has lasted longer then boxed dye from the store. My color stylist got a color so close to my natural color. I recommend this to everyone! 0 of 0 people found this review helpful. Did you? |