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Custom Color Set
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66,713 Verified Client Reviews |
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Beautiful colorThe color-gorgeous! My hair felt thick and healthy and shiny!!! BUT IT WAS TOO DARK. I COMPLAINED AND DID NOT GET REFUND even after I told them of fading color after first wash. I would like to try color that matches, please only much lighter? 0 of 0 people found this review helpful. Did you? |
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LOVED ITThe color was a little darker but I choose it. The color technician was so helpful. 0 of 0 people found this review helpful. Did you? |
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love everything about it but i want to order it when i need itloved this color and product but i want it only when i order it do not want automatic shipping 0 of 0 people found this review helpful. Did you? |
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It covered the grey really well. Everything else looks about the same.I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you! |
Not satisfied with this productI want to cancel my subscription and do not want to receive anymore shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can. |
Colour kind to hairI did like the blond colour but it didn't cover my grey roots very well ,so have had the Colour reviewed, and my colourist has adjusted the formula. 0 of 0 people found this review helpful. Did you? |
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BrassinessI've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results! |
First colour applicationThe colour was ok, but I think it would be better slightly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Very good productsVery good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for. |
Not what was expected😕Color is very light and dull. Was hoping for more color. Not sure i will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |