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Custom Color Set
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66,713 Verified Client Reviews |
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Exactly what I wantedLet me correct that, exactly what I needed.. want & need are 2 different things. I wanted a cheaper alternative to the salons and I needed my color to be unified, rich, natural looking and I got it. 0 of 0 people found this review helpful. Did you? |
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I need to cancel my programThank you for your wonderful service and color matching.. However, my hair has become very dry and wiry with this product. It may be the ammonia as I have not used that before. Thank you for your help and service. 0 of 0 people found this review helpful. Did you? |
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Getting closeStill looking for more reddish gold hints to the color. We're getting really close. 0 of 0 people found this review helpful. Did you? |
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Are those greysAfter applying the very strong smelling product my eyes burned and I still have greys :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelia - We’re sorry your recent order didn’t provide the coverage you expected. We would love to send you a free reformulated color for better gray coverage, per our Satisfaction Guarantee. We recommend applying this in a well-ventilated area to ensure you feel comfortable. We look forward to delivering results that will delight you! |
ColorI like the Color, it is not what I expected, because I wanted a color that match my natural color. The only thing is that it doesn't color my grey hair very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelena - We’re sorry your recent order didn’t provide the coverage and color you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your complimentary reformulation accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the results you’re looking for. |
hair colorHair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
SERIOUSLY!?!?!I've been coloring my hair for AT LEAST 27 years, and have gotten better results with a box dye. What a disappoint!!! The grey still showing, blah coloring, and I asked for a dark golden blonde...Ended up with a light/medium brown... VERY DISAPPOINTING.... SO now off to spend more money to fix it... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Wrong ColorI expected a bit more red in the color. This is just brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLone- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Nice hair colorMy color was adjusted because the prior color was more red than I wanted. This color is nice, but I wish eSalon could provide a color in between what I had, and the new recipe. Apparently they have limits on the proportions of each shade they offer. I may just order one of each and mix them myself to get what I want but I do not understand why they can't do that themselves. Anyway, I like their customer service and their overall product offerings. 0 of 0 people found this review helpful. Did you? |
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Custom ColorLove my color and it's so nice that every 4 weeks I can open my mailbox up and take care of my gray 0 of 0 people found this review helpful. Did you? |