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Custom Color Set
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66,713 Verified Client Reviews |
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Un-happy hair(color)!I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Color is great, but damaged hair.I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Pretty GoodI've only used it once, and the color is not quite right so I've asked for one shade lighter. It's very close though. I like the fact that there is more product versus what the box colors include, because I have long hair. I'll review again once I try the new color. 0 of 0 people found this review helpful. Did you? |
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Shortest coverage for grays...ever!Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Love the red.I don't normally color my hair, not that I have never done it, but just don't. I was hoping to pump up the red in my hair and cover a few grey hairs that seem to popping up here and there, so I thought I would try eSalon's custom colors. Well I love the color. Dark Blonde/Natural Copper. The coloring process was to be expected, nothing unusual. I am very confident with reordering. Thanks! 1 of 1 people found this review helpful. Did you? |
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Love at first useI was skeptical about buying a hair color brand and color I had never tried before, especially from the web. I received my new color kit very quickly. The company sent me follow up emails to make sure everything was ok. The kit is very easy to use and the directions are excellent and easy to follow. I was impressed with the way my hair felt after coloring. It used to be like straw for the first week but this one made my hair soft and shiny. It was a bit dark but I logged in and ask for it to be a tad lighter next time and I just finished using my second kit and the color adjustment was perfect. There was no fuss about having to adjust the mix they just followed through on their promise of great color and great service. I will never use another product to color. I am now a convert to do it yourself home color. Thank you for saving me a fortune in salon costs and time. 1 of 1 people found this review helpful. Did you? |
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In love with the colorKeep up the good work 0 of 0 people found this review helpful. Did you? |
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Vibrant colorThe color was vibrant and exactly what I was looking for. Covered all the grey and lasted much longer than store bought color. Did not get dull over the weeks. My hair color looks natural. 0 of 0 people found this review helpful. Did you? |
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EasyNot only was it easy to color my hair, it looks and feels great. I get compliments, daily, on my hair. I am totally satisfied. Thank you! 0 of 0 people found this review helpful. Did you? |
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FantasticColor is perfect!!! 0 of 0 people found this review helpful. Did you? |