|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Easy to doI love that this product is easy to do yourself at home. The whole process online is fun and intriguing. The only reason I gave four stars is because I'm very used to my hair having highlights. I wish the product would offer some dimension. 0 of 0 people found this review helpful. Did you? |
|
Still more red than I want.My hair on the 3rd change is still coming out more red than I want. We have chanew the formulation each time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPenny- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
good color- horrible processI loved the color it turned to but washing this out of my hair is almost impossible. The dye is so thick and it takes about 3 thorough washes each time. 1 of 1 people found this review helpful. Did you? |
|
Love the feel!I love the soft feeling my hair has after using your product. I just wish the coverage was a little better. 0 of 0 people found this review helpful. Did you? |
|
GoodI wish it wouldn't have been so dark and contained more red but it was easy to do at home even with long hair 0 of 0 people found this review helpful. Did you? |
|
wanted to color the rootsbut the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
MY ends are not dark...I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
HORRIBLEI rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product was openI did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you. |
Horrible to work withIt took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |