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Custom Color Set
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66,713 Verified Client Reviews |
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Dull and kit supplies less.Didnt have all the supplies with this kit, as previous ones. Color seems a bit drab. I am changing the color for next shipment. Hope that will help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation. |
Made my hair to dryAnd did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color not as expectedThis is the first time I've disappointed in a color after a couple years of being a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Does not cover Grey wellRoots turn out lighter than the rest, just isn't good at coloring the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not as good as beforeI don't know if the formulation changed, but the texture of my last hair color product seemed "drier" than it used to be, it didn't spread as easily in my hair. I like that it doesn't leak everywhere, but the consistency seemed different this time. I was also disappointed with the color itself. I specifically requested no red, and to neutralize the red, but my brown is definitely reddish. Normally, I really love Esalon, it's just this last order that disappointed me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNathalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not really pleased with hair color.The color fades really quickly. Not really happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Nailed itI received my order 3 days ago 2/6/17 I colored my hair On the 8th. The color was exactly what I have been looking for. My hair is shiny and doesn't feel dry. Thank you Emily I love it 😍 0 of 0 people found this review helpful. Did you? |
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Great colorThe color was great....... 0 of 0 people found this review helpful. Did you? |
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Awesome!Loved it! 0 of 0 people found this review helpful. Did you? |
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LovedThis one I love more than the first !! The color is better !!! 0 of 0 people found this review helpful. Did you? |