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Custom Color Set
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66,713 Verified Client Reviews |
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Still need work on the stubborn grayThe 2nd time around the color was customized and it did justiced. However the 3rd one still the same as the very first one did not cover the gray well. I still see my gray. I did follow instructions as it indicated in the booklet. Please adjust appropriately like the second one. I was happy with that. Also I recommended my friend and she had the same problem with her gray. Over all I love the color it's rich and beautiful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoorzeela - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
hair colorthe color sucked, not pleased at all................. 0 of 0 people found this review helpful. Did you? |
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Did not cover gray competlyHad my Daughter apply the color as she works at a salon and know how to do this. followed all instructions, but there where still grays showing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that you were disappointed by the gray coverage of your hair color order. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
1st and only coloringI am happy with how the dark brown turned out, however I'm not happy with the product itself. I have never used a hair dye that burned my scalp and stained my skin so badly. I don't believe I will be ordering again unless I have someone to help me to deal with the drips and scalp stains. I'm disappointed because the color is exactly what I wanted, but it took 3 days and plenty of scrubbing to get the stains off, and yes I used the supplied stain protector and remover wipe. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- Thank you for taking the time to share your feedback with us. We are sorry to hear that your hair color burned and stained your scalp. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We would also be happy to give you tips on how to prevent the color from staining your scalp. |
came out too darkNice color but too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
hair colorHair color was brassy, white hair coverage came out like mousy gray. Color was un even, actually hair looked tiger coat. Was better after washing 2-3 Times. I was a hairdresser so I know how to apply haircolor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Did not cover grayI do not have tons of gray. Just enough that it becomes noticeable. Color received was very dark, almost black. Gray hair turned light brown. Disappointing. Result was the same as store bought ones. Unhappy with my purchase. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliet - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color result poorNot happy with product or company... requested to discontinue auto ship and was not honored 0 of 0 people found this review helpful. Did you? |
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Beautiful, beautiful, beautiful!I am beyond thrilled with my results! Let me first share, that I am extremely particular about quality. I have long, mid- back length and very thick deep brunette hair with interwoven red/ mahogany undertones. (With intense and stubborn gray regrowth EVERY two weeks). I really budgeted to visit my colorist once every six weeks. I was STILL spending a small fortune with over $140.00 every visit. (She used Goldwell color (an excellent color line that originated from Germany that has exceptional depth; especially for dark brunettes/ red pigments). My sister recommended that I try e-Salon. I have to admit, I was very hesitant. Well....long story short, my only regret is that I waited SO long (and spent way too much money at the salon)! My results are AMAZING! Because my "emotional identity" is so interwoven in my hair, (yes, I realize to some this may sound superficial; and to a certain level it is, I know. Although, it is very true of me and for those of you who also may identify with this, I want to be completely transparent). I called the e-Salon for guidance and uploaded pictures of my current color and spoke in length with Color Expert, Courtney, who provided me with the perfect match. Since, complete strangers have asked me who my "amazing colorist" is. I tell them. Sorry for such a long review, I honestly never expected such wonderful results and this has, literally changed my life with affordability, convenience (delivered right to my doorstep), and 100% satisfaction. (I shudder as I recall the many times I had to return to the salon when my color came out too dark, the gray was not covered, etc. - and although, I was eventually happy with the result; the amount of time, scheduling, "extra" tip to the colorist for fitting me in, etc.) is all gone. Please give e-Salon a try for yourself. You (and your hair) will be glad you did. 4 of 4 people found this review helpful. Did you? |
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Luv all my eSalon productsI've never colored my own hair before, but eSalon has made it very easy and the results are fabulous. My hair looks shiny and healthy. Absolutely enamored with my hair color results and with eSalon!! 0 of 0 people found this review helpful. Did you? |