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Custom Color Set
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66,713 Verified Client Reviews |
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little darkwould have like it a bit lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- Thank you for taking the time to share your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not bad...The color was fine and the process was easy but my hair needs more than an all-over color so it just wasn't right for me. I will say that I still see gray and I don't have much of it so if you're looking to cover your gray, I would try something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're pleased to hear that you liked your color and the process was easy. Your individual needs are important to us and we can easily adjust for better gray coverage, so we have added a free order credit to your account. We will be reaching out to you shortly to ask more about your needs. |
Hair dyeCancel my hair dye did not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not permanentMy grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My latest hair colorThe product itself is fabulous but I am still not 100% happy with the color yet. Will be contacting consultant soon to speak about adjusting this once again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still a little too red....Know red is hard to cover. Really want to get away from red hair and requested a darker brown but got a light brown that on top of red made a mid auburn color. Pretty but concerned it will end up brassy looking after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results designed to control for brassiness. We look forward to hearing your feedback on this new formulation soon. |
HorribleThis turned my hair to straw. It actually DAMAGED my hair. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
fabulous!Absolutely perfect color for me, 1st time out of the box! I love the personalized service and look forward to tweaking the color a bit for summer. Great service! 0 of 0 people found this review helpful. Did you? |
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Does what it says on the tin!Love this hair colour system and have a far nicer colour and finish than any salon hair colour appointment has ever achieved at a fraction of the price. The only reason for the four stars rather than the five, is I found it rather complicated to divide hair in a way that enabled me to apply only to roots, prior to the lengths of my hair. For anyone who isn't naturally able in these areas, I think it is advisable to have a friend help you out! Delivered in packaging that makes it easy to see what is what. 0 of 0 people found this review helpful. Did you? |
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Hi CourtneyI know I had sent a text message that said something like wow this is wonderful. It really came out looking so good! I will try the color again to see if I want to keep it this dark or if I want to tweet it. Got lots of nice compliments. And the products are wonderful also. 0 of 0 people found this review helpful. Did you? |