|
Custom Color Set
|
67,076 Verified Client Reviews |
|
Sort by: |
|
Doesn’t cover grayDoes not cover gray . 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wanted.It is wayyy darker than I wanted. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
Too DarkI colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Updated ColorI messaged my colorist asking for a slightly lighter shade than my previous order and she did perfectly! The color I had previously was just a little too stark of a contrast to my pale winter skin tone so I asked her to lighten it slightly and she did a perfect job. The richness is still there but much less harsh against my skin tone. It covers my greys nicely and is the easiest process. Very happy! 2 of 2 people found this review helpful. Did you? |
|
BrendaIt's easy & ready to go! Love it & my color 😍 2 of 2 people found this review helpful. Did you? |
|
ExcellentThe colour was just what I was looking for and has a natural auburn look. 2 of 2 people found this review helpful. Did you? |
|
AMAZEDThis was a true color amazement it was perfect and my lady was perfect and communicated with me 1 of 1 people found this review helpful. Did you? |
|
Hair colourI love my hair colour I’m very happy thank you 0 of 1 people found this review helpful. Did you? |
|
Perfect color!Covers my gray while still looking natural. Love the convenience of having it show up in my mailbox exactly when needed. 0 of 1 people found this review helpful. Did you? |
|
One bottleWhen I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..? 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |