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Custom Color Set
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66,713 Verified Client Reviews |
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UnhappyThis colour didn't colour greys well and after only 2 weeks the colour has faded , I will not be using again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We apologize that your color results faded faster than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
MehhhhThe color came out orangey, brassy, I'm not happy. Not sure what happened. My roots were gray, I supplied 2 pictures of my current color, and so I don't know why roots would turn out this way. I had to purchase another color product at Pharmacy to somewhat correct. I don't feel this is personalized at all, They just take information from the questions, but the questions were too general, they need deeper dive into a person's color situation to be "personalized" More question on the roots. You also need to look at the picture supplied. Not happy, you get 3 stars only because the packaging was adorable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re sorry that you were unhappy with your color results. We would like to assure you that the more a client shares with us about their color and goals, the easier it is for our colorists, however pictures with filters on them make it difficult. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
grey coverageit's covered the grey but on first wash i noticed the grey is apprearing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not work for meAfter using e-salon hair coloring products, I had noticed having more gray hairs than usual and I got crazy hair fall using the e-salon shampoo. Please do not buy this product and waste your time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - Thank you for your feedback. We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience |
Color was too darkI didn't like the color. It was black not brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorian - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
custom hair colorI really like this color. So easy to change or make better Everyone is so helpful if you want to tweak the color 0 of 0 people found this review helpful. Did you? |
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Beautiful natural colour.Very impressed with whole set up. Loved hair colour formulated for me. Just right. 0 of 0 people found this review helpful. Did you? |
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amazing customer serviceThe first shipment I received and applied I didn't see much change. I messaged customer support and they replied super fast. The replaced my order after asking me questions and changing my color to get exactly what I wanted. I love my hair color and I tell everyone about eSalon. 0 of 0 people found this review helpful. Did you? |
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Best hair colorI love the great color, and the tinted love shampoo really helped extend the color. I just am not sure i can continue due to price. We are on disability, and this is double what i what I was spending. Great product! 0 of 0 people found this review helpful. Did you? |
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Better than a SalonI loved that I got great salon color at home. I saved money and more importantly I saved A LOT of time. I had my daughter do it for me and it turned out wonderful and I got to spend quality time with my teenager! 0 of 0 people found this review helpful. Did you? |