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Custom Color Set
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66,713 Verified Client Reviews |
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Wouldn't sell me the right colorAfter a few months of using esalon, I had to have my hair stripped due to ashy residue from the color. I requested a change; they never responded. I kept using the color I had on hand, had my hair professionally lightened again, and a LICENSED stylist helped me select the correct color. Esalon REFUSED to sell me the requested color. I am no longer a customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Tried it outThe color match was great. The process/ instructions were good, no problem doing it exactly as directed. However, the end result was disappointing - none of the shine and good feeling of my hair color experience when it is done in a salon. The end result is dried out looking and the gray is already starting to show through again after a week. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that you were unhappy with the results of the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
my recent haircolorthe hair color just did not turn out like I thought it would and it did not stay on covering my gray hair for very long. I had my friend, a salon stylist, help me apply the color because I had a bruised rib and she was very curious about your product and we both wanted to make sure it was done properly. I am so disapointed that it did not work for me because I was so excited about it. Do I still get a refund for trying it? I am truly heartsick about it not coloring my hair like I was expecting; I was so sure it would be my next saving grace. I am just planning to stay with what I have been using. Thank you for working with me on the color. You were wonderful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Smells terribleI used Madison Reed Color service online. Their color didnt damage my hair at all. After I used esalon color (dark brown) my hair was so damage. It's smells terrible, like a box color for $3 from the store. And I couldnt color my long hair as fast as it required. It was hard to wash it off. Now Prons: love the shampoo and condi, smells great. Love the price. Love my even color. Will see how long the result lasts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
UnhappyI am so upset with what they sent me.My hair color was burgundy and now it's brown.I sent a pic of the color I was wanting and the took it appoint there self to send me what they wanted not what I had asked for.Brown is not my personality intended burgundy is my color.So never again will I order from here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
New ColorColor was ok just needed some adjustments One thing it seemed kinda waxie Took several washing to clear it all out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeana- We’re sorry that you were unsatisfied with our Made For You and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Best at Home Hair ColorI have been destroying my hair for years with drug store hair color, which resulted in a rainbow of brown and orange (grays still visible). This hair color was completely different. The end result was uniform, beautiful color and grays gone! My hair was also left very soft and manageable. I also have very thin hair that has been falling out - I'm assuming due to my age and mistreatment - this product was gentle, and didn't cause further hair loss. Love it! 1 of 1 people found this review helpful. Did you? |
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HaircolorGreat as always get same great results Everytime!! 0 of 0 people found this review helpful. Did you? |
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Goodbye GraysThank you soooooo much e-salon, I have finally found a product that covers my stubborn grays. Amazing work Rebecca, I love the colour. THANK YOU :) 0 of 0 people found this review helpful. Did you? |
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PerfectThe colorist heard my concerns. The color is simply perfect. Thanks 0 of 0 people found this review helpful. Did you? |