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Custom Color Set
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66,713 Verified Client Reviews |
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Darken my hairWas really disappointed with my color. It was suppose to be a light blonde, but my hair turned out dark blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKerrie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not what I thought I'd getI asked for a chocolate brown with gold hews... I got black. I've used lots of over the counter products before this was far drippier than others. Won't use again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn-Marie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I wantedMy hair is RED! :( I have been really busy with unexpected family events going on and just got a chance to do my hair and it is not medium brown mahogany at all it is full blown RED! Not a very happy camper at the moment......:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkMy hair came out almost black this time. I thought last time it was almost to the ash tint. Please fix it back to my first order I like it that color the best so far. I can not do ash tones or black it washing me out, I need it to be a warm color golden brown with red/mahogany color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
wrong color it was bozo redit was the worst color ever it was bozo red when you ask for a mahgony red I wouldn't even give it a 1/4 star I tried to stop them from continue sending phone call after phone call and they continue to send don't do it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love it!One week update: my hair still feels great, even wet before conditioner. My friends thought I had gone back to the salon for a touch up. I did request a slight adjustment to the color, only because I wanted to make a change. The color mixed for me matched exactly with the salon color I had been getting. My colorist here is a genius! My hair is incredibly soft. The color is a little darker than I expected, but I'll wait and see if it fades out a bit. I may request a revision to the color mix since I would like more red, less brown, but the color looks good. I don't know why people said they had trouble rinsing the color out, because mine rinsed out quickly with no problems. I used their pro tip of using the leftover dye at the end, massaging in before rinsing, and it all rinsed right out. No leftover residue in my towel, either, which I've had even after salon color! I'll check back in a couple of weeks to report on my root grow out. My last two, very expensive salon colors have had very rapid grey line showing at my roots, which disappointed since I got longer color from drugstore dye in the past. If this lasts longer, I'll be a long time customer!! 0 of 0 people found this review helpful. Did you? |
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ConvenientThe instructions are easy to follow and the colour was easy to apply with minimum mess and no staining. I was happy with the definition of the colour. It blended excellently with my previously coloured hair and has lasted well 6 weeks later which is better than expected from a demi-colour. I have since asked my colourist to adjust the tone as I'd like more copper than red and I can see the mix on my account for the upcoming order which looks to be as I've asked. I've given it 4* only because I chose a 'copper auburn' shade to bring out my hazel eyes and I was given 'mahogony red' which was very similar to my previous colour, but was not what I'd asked for. 0 of 0 people found this review helpful. Did you? |
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AmazingBest hair color I have ever had if I need an adjustment they are right on it, color is natural never dull and the grey coverage is amazing. 0 of 0 people found this review helpful. Did you? |
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Love it!Extremely professional and loved the color. 0 of 0 people found this review helpful. Did you? |
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My second tryI received my first kit about a month ago. Really liked the color but as I sat with it and washed it I noticed too much copper. So I asked for an adjustment color with no copper, just more rich coloring with red highlights. Just finished coloring my hair and I really really do love ❤️ it. It is exactly what I asked for. I will wait for a few washings and if it stays this way, then this is my forever shade. Thank you eSalon and especially Alexia (my personal colorist)! 0 of 0 people found this review helpful. Did you? |