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Custom Color Set
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66,713 Verified Client Reviews |
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Totally amazing.Unbelievable how they can match your hair sight unseen via the internet when stylists can't get it right! 0 of 0 people found this review helpful. Did you? |
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eSalonI left the product on for 30 min and had to rinse it out after that time frame...my scalp is sensitive and it began to burn slightly...but it was OK...I thought the color was not blonde enough but I believe it might turn to a reddish blonde if I changed the color..? I find the color does last longer than the store bought product so will continue to use the eSalon. 0 of 0 people found this review helpful. Did you? |
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Love the colorWish it covered my gray better. 0 of 0 people found this review helpful. Did you? |
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Great hair color, but too expensive unless discountedGreat personalized hair color, but expensive to continually buy unless discounted. 0 of 0 people found this review helpful. Did you? |
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Didn't like the productNot the color I was looking for - probably my own fault, but won't order from the company because I can't tell colors on line. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't wish to buy againI put the colour on as per instructions. My hair has been on for one week and is two different colours, you can still see the difference between my roots and the rest of my hair. Also after 2 washes my grey hairs are losing colour and are visible again. Sad indeed but I don't think this product is for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Grey coverageI changed my color to a lighter color and now the grey hairs are not being covered up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour has fadedA couple of things. Colour has faded and need more conditioner to be included 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Completely darker than expectedI have mixed feelings. On the one hand I think the quality of the dye is great (great coverage and happy with the overall dyeing experience), the color is about 5 shades darker than what I was expecting based on the color I chose. I don't hate the color per se, but I am trying to adjust to the fact that it's darker than what I was aiming for. Not much I can do about. Will probably continue to use it and keep the color because I don't HATE it but I was disappointed and did receive unexpected results. Would recommend but with a tremendous caveat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not same color!The color you sent me was way darker than I have had the last two times. I think i will discontinue the color service from e-salon. due to inconsistancy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |