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Custom Color Set
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66,713 Verified Client Reviews |
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A nightmareThis was the worst experience with colour I ever had!! And I dye my hair since about 30years! The colour is ugly and my hair is dry now though I used hair care afterwards!! Never again, thanks😡I will never order again here 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color was niceI liked.the color just not how my hair felt after using the shampoo and conditioner. My hair is very thick and course. And I'm sure the problem was me on how I did it. I prefer letting someone color my hair instead of.myself 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color Still Too DarkI see no change as to last time. I requested a more caramel colour and it was DARK. Still trying to fix it with hi-lights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbby- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
supposed to tone down the redI sent a message telling my stylist that i would like the color toned down in the red area and she gave me way way redder. ruined my hair...HOLY CRAP!!!!! BEWARE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Product is really nice but my roots came out too lightThe roots came out too light almost reddish. I now did on my own some highlights to adjust a little bit the difference in color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValeria - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
WOW!This product really worked well. My color looks natural, because it is multi-dimensional. It covered the grays perfectly. (something I've not had until now!) Now I want to see how it holds up until the next coloring. The shampoo & conditioner not only smelled awesome but my hair is so soft and shiney too. 1 of 1 people found this review helpful. Did you? |
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Great coverage. So nice to have this for in between color appointments!Very satisfied with this product. My color lasts a lot longer and I find it easy to apply! 1 of 1 people found this review helpful. Did you? |
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been working so farI have been using your product for a couple of years now and really like it, 1 of 1 people found this review helpful. Did you? |
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Love Esalon!No more guessing and it comes right to my door. I love this color service and I highly recommend for grays. I am 43 and I have had many compliments on my hair. It is thick and curly and hard to color. Thanks Esalon! 1 of 1 people found this review helpful. Did you? |
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I love your productI have been using your product for over a year and love the color. 1 of 1 people found this review helpful. Did you? |