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Custom Color Set
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66,736 Verified Client Reviews |
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Waste of money.Faded very quickly, left my hair sticky, colour no better than normal brands. Also, cancelled repeat orders order after my first order, but I still got sent and charged for another one in Feb which I didn't want. Very unhappy, would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as advertisedI was quite disappointed with the results from my first order. I have lots of gold in my hair as well as grey and even some brassy tones which I mentioned when ordering. The products I received did very little to address these issues. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not enough colorThere was not enough product to color my whole head. I followed the instructions to a t and my hair was distinctly two different colors because my hair had faded so much since the last color. Also, I had requested a slight color change and have not been notified that the color was ever changed. I would like to see more coppery red added to the color. I love the way my hair feels after using this product but was disappointed with the last two shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
way too dark for me....nice texture but the color was too dark ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It doesn't last - I don't like itI've used this product twice now and twice my hair has gotten lighter. I've asked for it to be darker and it was in the beginning, but I think this is not a permanent product because my hair has gotten lighter and lighter. I will be stopping my delivery to go to a professional and have it fixed,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your hair color turned out lighter. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love this hair color!Color is very vibrant and lasts longer than color I have used from stores. 1 of 1 people found this review helpful. Did you? |
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EasyEasy to use, better coverage hair color. Love the personalization and the quick tips. 1 of 1 people found this review helpful. Did you? |
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Just what I was hoping for.The custom hair color is a perfect color for me and what I wanted to accomplish. It is easy to apply and covers the little bit of grey that I do have around my front hairline. I'm very pleased with this product and the results. My hair is soft and not dry. 0 of 0 people found this review helpful. Did you? |
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LovelyHappy with the texture the feel of my hair is so healthy, has a lovely shine and love the colour, it's just what I had asked for, 0 of 0 people found this review helpful. Did you? |
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Love the color and processExactly color and easy follow instrucciones love it 0 of 0 people found this review helpful. Did you? |