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Custom Color Set
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66,566 Verified Client Reviews |
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Not right colorIt wasn’t the colors that I asked for and it also didn’t have hardly any of a difference from my natural hair color… most people couldn’t tell I had dyed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you experienced no change to your hair color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. |
The color pulled too goldI tried adjusting it and I feel like the adjustment made may not even be what I was asking for. I like a color from the look book but I've called and messaged so much, I feel kind of like a bother. They did offer me a free color but if it's not the right color....what will that do? I will say that the quality of the color is good. Just beware that the consistency is runny if you are used to using tube dye with developer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lea, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (: |
Great idea...but..Ordered the special offer for the first try. The whole concept is impressive,and professional. The colour was a good choice,and the whole packaging impressive,however my hair after the treatment was dry,very and hair looked dull.I did use the enclosed conditioner. Shame, will not be continuing with the offer. Regards janet l 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janet! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further. |
It was suppose to be copperMy hair is red. My roots are much lighter than the rest of the hair. I followed instructions. I look horrible and the color is dark and not what I wanted at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Olga! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Don't like the red tone. It is not a rich looking color.Color does not do anything for me. I went and bought highlights to put in a week after I used this color. Nor happy with the results Will try another color next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product never arrivedI never received my order this month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
TerribleThe colour was not brown, my hair is pure black!!! The colour also washes out each time I wash my hair. Better off using boxed dye from the supermarket I do not recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Suki! We are so sorry to hear your hair color didn't meet your expectations. Please check your emails, we just got back to you. |
Don’t covered my grays.My roots came out very light brown, I can see all my grays . The rest of my hair is dark . Also my hair looks very dry and it made my hair more frizz. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maria, We are sorry to hear that you experienced dryness after using our Hair Color and were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I want to cancelCANCEL my plan,I do not want to receive any more proucts from e salon.CANCEL!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
Didn’t workThe colour didn’t take to my hair at all It looked orange for a day or so then just faded and within a week or so washes our completed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tanya! We are sorry to hear that your color faded. Please check your emails, we just got back to you to help you further. |