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Custom Color Set
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66,566 Verified Client Reviews |
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Doesn’t workColor not right- itchy afterwords 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nishat, We’re truly sorry to hear that you experienced a minor allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Very disappointedThe color was not at all what I expected. I used it anyway and within the next week my grays emerged back out. And my hair is dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Theresa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
light brown more like darkest browni ordered light brown iv coloured my hair and its more like dark brown not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertskayleigh M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
ColorDid not cover gray entirely ask colorist to tweet it a bit with next color. I did love the color with lots of shine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Carol, We’re sorry that you were unhappy with the Gray Coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (: |
No Gray CoverageI just changed the color to alittle darker - my previous color NEVER had issue with GRAY coverage - but this time - my gray is ALL STILL there….?!? What happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does NOT cover greysDIdnt even cover my greys for one full day. Waste of money and I followed the directions precisely. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good coverageIt is hard to tell the actual color with the small sample pictures,so I ended up with not quite the color I really wanted But all in all it is a great product and coverage is great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expectedI like my color but I don't love it like I did with the previous order. I thought more auburn would be a few shades darker but I got a soft brown. Again, it's fine, but I will change the next order. All in all, I do like the eSalon products and will continue to use it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cancelled My SubscriptionEven after speaking with the consultants (I am a trained cosmologist) and telling them exactly what I needed and wanted changed, my color was constantly wrong. If I am not going to get the customized color that I am paying such a high price for, I can go back to the OTC brands. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Not right colorIt wasn’t the colors that I asked for and it also didn’t have hardly any of a difference from my natural hair color… most people couldn’t tell I had dyed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you experienced no change to your hair color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. |