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Custom Color Set
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66,566 Verified Client Reviews |
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My scalp is in agonyI had to wash it out within minutes, overwhelming stench and it hurt like crazy. Hair feels like straw and is breaking off when I try to brush conditioner through. I'm absolutely gutted. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeidie - We’re truly sorry to hear that you experienced an allergic reaction while using our color. Upon reviewing your profile, we see that you have already informed our team. However, please check your inbox, we have emailed you the list of ingredients in case you wish to check it with your doctor as well. On behalf of the team at eSalon, we wish you an easy recovery and don't hesitate to contact us if we can help you further! |
While processing the roots the bottle started to bubble over!Second time this has occurred.The bottle bubbled over while my roots were processing. 8 don't know what is going on with the QUALITY department but something has definitely changed and not for the good!! Never had an issue before 2022. 0 of 0 people found this review helpful. Did you? |
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Didn't cover greys, colour not noticeableUnfortunately the colour didn't cover my grey hairs, followed the instructions to the minute, very disappointed with the outcome, can't tell my hair has been coloured. Going to have to re-dye with a box colour now. Gutted 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs S83 - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color. Please, check your inbox, we have reached out to you via email with next steps. We appreciate you reaching out to us and giving us the chance to get it right. |
Color faded quicklyThe color was great while it lasted! Unfortunately it didn’t last a week. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sara, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Don't loveI was excited to try this until my results were not good. Firstly, the smell was a little overwhelming for me but IF the color looked great, i wouldn't care. I selected darkest brown. It appeared light my on my roots! Ive never had an issue like this before. Its embarrassing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marisa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still hasn't arrivedShipped 26th January and I'm still waiting for my colour on 10th February. Previous deliveries came within days and I was very happy with the product. Now my colour schedule is off and I'm going to have to try to get a last minute appointment with my hairdresser or my roots will be starting to show for events coming up in the next few weeks. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thanks for sharing your experience with us. We are so sorry that your order hasn't arrived yet. Upon reviewing your profile, we see that our team has already assisted you regarding this matter. We truly appreciate your patience and, please, let us know if there is anything else we can do to help! |
Never arrivedThe product never arrived 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help! |
Washed out/fadedDisappointed in results. Can't wait to get back to a salon to have color corrected. Wish I could say e-salon helped me in between colors at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergic to prodductPlease stop sending your products. Skin allergy is in serious condition. Take me off your mailing list. DO NOT SEND ANY OF YOUR HAIR PRODUCTS. I Do Not Want Any of Your Hair Products, I Do Not To Be Your Customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Richelle, We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
It made my hair falloutThis stuff is toxic 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |