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Custom Color Set
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66,736 Verified Client Reviews |
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Custom Hair ColorThis is the best coverage I've ever gotten using a hair color. I love it. 0 of 0 people found this review helpful. Did you? |
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Something changedI have been using your hair color since you started. Love the color, that it doesn't get too dark and soaked in like some over the counter products do. My shade is perfect! But.... It seems the last 3 kits I have received have just my hair feeling full of gunk. Like it's covered in hair gel or something. I've always done the dye and then conditioned and had marvelous results. Soft and squeaky clean hair. Something has changed in the formula it seems. I colored yesterday morning before work and spent the entire day with my hair in a bun with greasy looking bangs because it looked dirty/greasy. I couldn't wait to get home to wash it. I do have one more kit here and I'm afraid if I keep getting these results I will have to discontinue my subscription. 😟 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We’re sorry that your recent hair color left your hair feeling greasy and with a residue. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Color Result AwesomeLoved the color result but for some reason I thought it was much more difficult and timely to apply. And I've colored my hair myself numerous times over. But overall I was happy with results. 0 of 0 people found this review helpful. Did you? |
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Good colourLovely colour covers grey well. Only downside was the conditioner made my hair sticky so had to wash again . 0 of 0 people found this review helpful. Did you? |
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New Salon productThe application was easy to use. I loved the color, but it did not cover the grey around the temple etc. Of course it was not a permanent color which I should have requested in the first place. 0 of 0 people found this review helpful. Did you? |
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Last color formulaStill brassy and this one didn't cover my gray very long. I also wanted it to have I guess more of the silvery bondle coloring, no brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Terrible Grey CoverageYour color does not cover grey. I actually get better color and grey coverage from a drug store bought kit. I let you replace the color and it only slightly improved. You made my hair darker which I did not like. The grey coverage was worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarleen- We’re sorry that your hair color did not provide the coverage you expected. We are always looking for ways to improve our service based on what clients like you are telling us. You can always contact us to discuss your hair color needs. We are happy to help in any way that we can. |
Didn't cover all my gray.My gray is stubborn around my face. Should I put more solution on those areas? I only use less than 1/2 now and I leave it on for 45 minutes. I'm only touching up the gray areas. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for meI'm sorry but this did not color my roots. I followed directions but one week after coloring, my gray hairs were very noticeable. Please cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, designed a complimentary reformulation designed to better suit your needs. You can retrieve this at any time. Again, we are sorry that you were unhappy with your color results and hope to deliver you great coverage. |
Adding more Ash tones to my color.I believe the only way to get more toward Ash is to make a jump in that direction rather than little bumps in that direction. I don't know where my next shipment will end up colorwise but would like to see much more ash and cream. I love the product though. It doesn't seem to fade, which is great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We're glad to hear you love our product! Your colorist will review your comments and adjust the formulation to add more ash for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |